Payment Policy

1. Accepted Payment Methods

At MukutOttawa, we accept the following payment methods for your convenience:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• PayPal
• Bank Transfer (for wholesale orders)

2. Currency and Pricing

All prices on our website are listed in Australian Dollars (AUD). International customers will be charged in AUD, and the final amount in your local currency will depend on your bank's exchange rate and any applicable conversion fees.

3. Payment Security

We prioritize the security of your payment information:

• All payment transactions are encrypted using SSL technology
• We do not store credit card information on our servers
• Our payment processing complies with PCI DSS standards
• We regularly update our security protocols to protect against fraud

4. Order Processing

Your order will be processed only after we receive confirmation of successful payment. For bank transfers, please note:

• Orders will be processed after payment clearance
• Include your order number in the transfer reference
• Send payment confirmation to support@mukutottawa.com

5. Billing Information

Please ensure all billing information provided is accurate and matches your payment method details. Incorrect information may result in processing delays or order cancellation.

6. Payment Issues

If you experience any payment-related issues:

• Check your payment method has sufficient funds
• Verify your billing information is correct
• Contact your bank to ensure no restrictions are in place
• Reach out to our customer service for assistance

7. Refunds and Cancellations

For information about refunds and order cancellations, please refer to our Returns Policy. Generally:

• Refunds will be processed to the original payment method
• Processing time varies by payment method and financial institution
• Cancellations are only possible before order shipment

8. Contact Information

For payment-related inquiries, please contact us:

• Email: support@mukutottawa.com
• Phone: +61 2 8261 7739
• Address: 1 Hick St, Spotswood VIC 3015, Australia
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST

9. Changes to Payment Policy

MukutOttawa Pty. Ltd. reserves the right to modify this payment policy at any time. Changes will be effective immediately upon posting to the website. Continued use of our services after changes constitutes acceptance of the updated policy.