Returns Policy

Overview

At MukutOttawa Pty. Ltd., we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product, and we've made our returns process as simple as possible. This policy outlines our procedures for returns, refunds, and exchanges.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 30 days of delivery
• Accompanied by the original receipt or proof of purchase

Please note that the following items cannot be returned:

• Opened essential oils for hygiene reasons
• Opened incense packages
• Sale items marked as final sale
• Gift cards

Return Process

1. Contact our customer service team at support@mukutottawa.com or call +61 2 8261 7739 to initiate your return
2. Receive a Return Merchandise Authorization (RMA) number
3. Package your return securely with all original packaging materials
4. Include your RMA number and original receipt
5. Ship the item to:
   Returns Department
   MukutOttawa Pty. Ltd.
   1 Hick St
   Spotswood VIC 3015
   Australia

Refunds

Once we receive your return:

• We will inspect the item within 2 business days
• You will receive an email notification about the status of your refund
• If approved, your refund will be processed to your original payment method
• Credit card refunds typically take 5-10 business days to appear on your statement

The original shipping costs are non-refundable. Return shipping costs must be covered by the customer unless the return is due to our error.

Exchanges

If you need to exchange an item:

• Follow the same return process outlined above
• Indicate your desire for an exchange when contacting customer service
• Specify the item you would like in exchange
• Pay any difference in price if applicable

Exchanges are subject to product availability. If your desired exchange item is unavailable, we will process a refund instead.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of receipt
• Provide photos of the damaged item or packaging
• We will arrange for return shipping at our expense
• A replacement will be shipped once we receive the returned item

Contact Us

If you have any questions about our returns policy, please contact us:

• Email: support@mukutottawa.com
• Phone: +61 2 8261 7739
• Address: 1 Hick St, Spotswood VIC 3015, Australia