Our Service Commitment
At MukutOttawa Pty. Ltd., we are dedicated to providing exceptional service and maintaining the highest standards of quality in our incense sticks and essential oils. This Service Policy outlines our commitment to customer satisfaction and details the services we provide to ensure your experience with us exceeds expectations.
Product Quality Assurance
Every product in our collection undergoes rigorous quality testing to ensure:
- Authenticity of ingredients and materials
- Consistency in fragrance and performance
- Compliance with Australian safety standards
- Proper packaging and storage conditions
Customer Support Services
Our dedicated customer support team is available to assist you with:
- Product selection and recommendations
- Usage guidelines and best practices
- Order tracking and delivery updates
- Post-purchase support and inquiries
Contact our support team via:
- Email: support@mukutottawa.com
- Phone: +61 2 8261 7739
- Address: 1 Hick St, Spotswood VIC 3015, Australia
Service Standards
We maintain high service standards through:
- Response to inquiries within 24 business hours
- Professional and knowledgeable staff assistance
- Regular staff training on product knowledge
- Continuous improvement of service processes
Product Education
We provide comprehensive product education through:
- Detailed product descriptions and specifications
- Usage guidelines and safety information
- Educational blog posts and articles
- Expert advice on aromatherapy practices
Service Guarantees
Our service guarantees include:
- 100% satisfaction guarantee on all products
- Quality assurance on product authenticity
- Secure packaging and handling
- Transparent communication throughout your shopping experience
Special Assistance
We offer additional assistance for:
- Bulk orders and wholesale inquiries
- Custom product requests
- Corporate gifting services
- Special packaging requirements
Service Limitations
Please note the following service limitations:
- Support hours are limited to Australian business hours
- Custom orders may require additional processing time
- Some services may be restricted by geographic location
- Certain products may have specific usage restrictions
Updates to Service Policy
MukutOttawa Pty. Ltd. reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
Contact Information
For any questions about our Service Policy, please contact us:
- Company: Mukutottawa Pty. Ltd.
- ABN: 934792379
- Address: 1 Hick St, Spotswood VIC 3015, Australia
- Email: support@mukutottawa.com
- Phone: +61 2 8261 7739