Shipping Policy
Last updated: November 23, 2024
1. Shipping Methods and Delivery Times
At MukutOttawa Pty. Ltd., we take great care in ensuring your premium incense sticks and essential oils reach you safely and promptly. We offer the following shipping options:
1.1 Domestic Shipping (Within Australia)
- • Standard Shipping (5-7 business days): $9.95
- • Express Shipping (2-3 business days): $14.95
- • Free Standard Shipping on orders over $100
1.2 International Shipping
- • Standard International (10-15 business days): $24.95
- • Express International (5-7 business days): $39.95
- • Free Standard International Shipping on orders over $200
2. Order Processing
All orders are processed within 1-2 business days. Orders placed after 2:00 PM AEST will be processed the following business day. You will receive a confirmation email with tracking information once your order has been shipped.
2.1 Processing Times
- • Order verification: 1-24 hours
- • Quality control and packaging: 24-48 hours
- • Dispatch preparation: 12-24 hours
3. Shipping Restrictions
Due to international regulations regarding the shipping of essential oils and incense products, we may be unable to ship certain items to specific countries. Please contact our customer service team at support@mukutottawa.com for detailed information about shipping restrictions to your location.
4. Package Tracking
All shipments include tracking capabilities. You can track your order through:
- • Your order confirmation email
- • Your account dashboard on our website
- • Contacting our customer service team
5. Shipping Insurance
All orders are automatically insured against loss or damage during transit. This insurance covers:
- • Full product value
- • Shipping costs
- • Replacement shipping if required
6. Delivery Issues
In the event of any delivery issues, please contact us immediately at:
- • Email: support@mukutottawa.com
- • Phone: +61 2 8261 7739
- • Address: 1 Hick St, Spotswood VIC 3015, Australia
7. Special Handling
Our essential oils and incense products require special handling during shipping. We implement the following measures:
- • Shock-resistant packaging
- • Temperature-controlled shipping when necessary
- • Leak-proof containers for all liquid products
- • Clear fragile markings on packages
8. Environmental Commitment
MukutOttawa is committed to sustainable shipping practices:
- • Eco-friendly packaging materials
- • Recyclable and biodegradable containers
- • Carbon-neutral shipping options
- • Minimal packaging waste
9. Contact Information
For any shipping-related queries, please contact us:
- • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST
- • Email: support@mukutottawa.com
- • Phone: +61 2 8261 7739
- • Address: 1 Hick St, Spotswood VIC 3015, Australia
- • ABN: 934792379